Shipping Policy
Shipping Policy for MyArtiva.com
Order Processing Time:
Custom Artwork (e.g., Pet Portraits):
- All custom orders typically take 2-5 days to be created and shipped. This processing time may increase slightly during sales periods.
- We will contact you via WhatsApp or email to approve your artwork for custom products. The quicker you approve, the sooner we can ship your order.
- If there is an issue with your order (e.g., a new pet photo is needed), this may extend your production time.
Ready-Made Artwork:
- All ready-made artwork orders typically take 1-2 days to be processed and shipped.
- No approval is needed for ready-made artwork orders.
Shipping and Tracking:
- All orders are shipped with tracking. You will receive your tracking number by email as soon as it becomes available.
Holiday Period Notice:
- Please expect potential delays during the holiday period (November/December) as our couriers experience a surge in parcel deliveries.
Transit Time Estimates:
- USA: 2-4 working days
- Canada, Australia, UK: 5-7 working days
- Europe: 3-7 working days
- Rest of the world: 10-15 working days
Thank you for choosing MyArtiva.com for your custom and ready-made artwork needs. We strive to deliver your order as promptly as possible while ensuring the highest quality.
