Refund and Return Policy
Refund and Return Policy for MyArtiva.com
24-Hour Flexibility: You can modify your order within 24 hours at no extra cost.
Order Cancellation and Refunds:
Custom Artwork (e.g., Pet Portraits):
- We accept full refunds only if the order cancellation request is made within 1 hour. Beyond this timeframe, our artists will have already begun working on your artwork, and you will no longer be eligible for a full refund.
- If you are unhappy with the artwork you receive and decide not to print it on canvas, you may be eligible for a partial refund. Since artistic work, time, and energy were required to create the previews, and the digital products have already been delivered, a cancellation fee of 30% of the order will be applied. This means you will receive a partial refund of 70% of your order value. This policy does not apply to purchases of digital artwork only.
- Once the artwork has been approved and shipped, you will no longer be able to request a refund as it is a custom Artwork. However, customers may request an exchange if the canvas arrives damaged.
Ready-Made Artwork:
- Please note, we do not offer prepaid return labels. The cost of return shipping is the responsibility of the customer.
Damaged or Defective Items:
In the unlikely event that your artwork arrives damaged or defective, please contact us immediately at contact@myartiva.com, and we will be happy to resend the item to you.
Customer Satisfaction:
Your satisfaction is of utmost importance to us, and we are here to assist you with any questions or concerns you may have. If you have any inquiries about your order or need assistance with anything related to our products or services, please do not hesitate to reach out to our customer support team.
Thank you for choosing MyArtiva.com. We look forward to delivering a unique masterpiece that you will cherish for years to come.
Please contact us if you are facing any issues or questions at contact@myartiva.com or from the form contact us
